Help and FAQ | BabyStations.com

Are you nice people?

We like to think so and most of the time our wives agree. We're always happy to hear from our customers and can promise that whoever answers the phone or responds to your email will be the friendliest person you've dealt with that day.

Why did you open this store?

We're three dads that changed lots of diapers that changed lots of diapers and we noticed taht lots of public restrooms still didn't have baby change stations installed, we though we could help. We offer great service, great prices and we advocate strongly for baby change stations to be installed in public restrooms everywhere.

Can I talk to a real person?

Absolutely! Call 1-888-293-9722 and if we don't answer someone will get back to you within the hour (9:00am - 5:00pm EST). We can help you with whatever you want, even if it's just that you prefer to order by phone.

Is your site secure?

Great question! Our store software is run by an awesome company called Shopify. They take care of everything technical for us so we can focus on giving great customer service. They've got a large team of smart people that specialize in things we've never even heard of. Shopify's shopping cart runs on an SSL certificate and is PCI DSS compliant. We're confident that BabyStations.com provides the safest purchasing option in this industry.

What is PCI DSS Compliance?

PCI DSS stands for the Payment Card Industry Data Security Standard and sets the standard for companies that handle credit card information. The DSS was created to improve the controls surrounding the use of credit card data and to reduce fraud. For a store to sell products online and accept credit cards (Visa, MasterCard, American Express or Discover), their shopping cart and web hosting needs to be PCI compliant.

PCI standards has six categories that stores must meet in order to be considered compliant:

Maintain a Secure Network
Protect Cardholder Data
Maintain a Vulnerability Management Program
Implement Strong Access Control Measures
Regularly Monitor and Test Networks
Maintain an Information Security Policy

BabyStations.com meets all these standards and is PCI DSS compliant.

What forms of payment do you accept?

We accept Visa, Mastercard, Paypal and Purchase Orders. We're working to expand our payment options so if you have any suggestions for a payment method that would make your experience easier please let us know and we'll see what we can do.

Can the Koala KB200 be mounted on metal studs 12" on center?

No, the KB200 is mounted on studs 16" on center.

From the KB200 Installation Instructions:

Metal Stud or Concrete Block- If the wall has wood studs that are not on 16” (406 mm) centers, has metal studs or an underlying surface of concrete block, drill with a 1⁄2” (13 mm) masonry bit. (You may have to purchase toggles before installing.) You must allow a minimum of inside wall space for toggles to turn depending on toggles used. Insert and tighten toggles.

Screw two of the mounting screws into the pilot holes leaving 1⁄4” (6 mm) exposed to allow keyhole slots to be easily mounted over the screw heads. Place chassis over screws. After securing the unit using the keyhole slots, verify that the unit is level. Tighten top two screws so

that they are flush with the wall. Use the four lower holes as a guide to mark and drill pilot holes. Use remaining four screws and four washers to complete installation of bed and metal mounting bracket. Insert washers over lower four screws. All SIX screws and four washers must be mounted to the chassis.

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